Site Security

Q: Do you store my credit card number?
A: No, we do not store your credit card number unless you request us to keep it on file for future use. Your credit card number is only captured during the check out while our system talks to our payment processing gateway. It is not stored in our system.

Q: Is it safe to order online from your site?
A: The transfer of sensitive information on Goodcount.com is always protected against theft or misuse. When purchasing online, a solid key with a locked padlock icon will appear in the lower left of your browser window, indicating that your transaction session is secured through Secure Socket Layer (SSL). SSL is a widely used measure of security on the Internet.

Q: Is my information safe with you?
A: The security of your personal information is very important to us. We never sell or rent your personal information to any third parties under any circumstances. We value your trust and will work to protect the security and privacy of any personal information you provide to us and will only use it as we have described in our Privacy Policy.  

Ordering

Q: How do I order online?
A: Browse the categories, select the product you want and add it to cart. For personalized photo crystal, you can choose the crystal type you want, send your picture to service@newage3dcrystals.com before adding it to your shopping cart. Complete all the steps in the checkout process until you submit your order and see a sales receipt shown on the page. We prefer orders be placed online. If it is difficult for you to order online, please call us at 262-292-9575 to order over the phone

Q: How do I cancel an order?
A: An order of non-personalized product can be cancelled only before it is shipped. An order that is a personalized product can only be cancelled before it is processed. You may cancel your order by phone or email.

Shipping

Q: Where do you ship?
A: We ship to every address in the United States - including PO Boxes and military addresses.

Q: What shipping methods are available?
A: We have four shipping methods for orders sent to addresses within the United States: US Priority Mail (arriving 2-3 days after ship date); US Flat Rate Priority for less than 4 units in one order (arriving 2-3 days after ship date); USPS Express Mail Overnight (arriving 1 day to most places after ship date), and FedEx Ground (arriving 2-5 business days after ship date).

Q: What payments do you accept?
A: We accept PayPal, and credit cards including Visa, MasterCard, American Express, and Discover.

Q: Why was my credit card transaction declined?
A: There are several reasons why you may get an error message stating that your transaction was declined. Check to see that the zip code or CVW code is correct. You can simply go back and retry. If you do not understand the error message, you should call your credit card or check card customer support and ask them why they declined the transaction. The most common reasons include insufficient funds, over the credit limit, or risk control.

Return Policy

Q: What is your return policy?
A: We are confident that our products will meet or exceed your expectation. We offer a 14-day return or replacement on all online purchases for products that have defects. Re-shipping charges apply to all replacements or exchanges. Returned items must be in their original condition and packaging. Contact us to request a Return Merchandise Authorization (RMA) number in order to ensure proper credit for returns.